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Destination Staff

Department: Hotel

Location: Shipboard

Position Type: Full Time


Overall objective:

  • To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements;
  • Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises.
  • To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments;
  • Providing excellent service to all guests onboard, dealing with all special requests/needs as required within this market segment
  • Ensure appropriate follow up on guest issues addressed to the Destinations Desk;
  • Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
  • Worked in a luxury environment cruise environment for several years experience as a Destination Staff or Asst Destinations Manager. 
  • Understanding of the highest level of service
  • Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
  • Well organized;a multi-tasker
  • Used to dealing with complaint handling
  • Used to dealing with special requests and used to achieving results
  • Great at customer service and building positive relations with guests and colleagues
  • Ability to work under pressure and maintain a pleasant working environment
  • Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/NVS and similar
  • Excellent communication skills., good written and spoken English
  • Strong leadership skills and practice ‘leading by example;
  • Outgoing personality, open minded and flexible;
  • Ability to work in an international environment; 
  • Excellent appearance

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Destination Staff
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