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Chief Purser

Department: Hotel

Location: Shipboard

Position Type: Full Time



Overall Objective:

  • To ensure smooth and accurate onboard financial operations;
  • To manage onboard revenue’s in accordance with prescribed budgetary requirements;
  • To manage revenue outlets and concessions through department heads;
  • To oversee and facilitate prompt processing of legal documents with port authorities and government agencies;
  • Oversee all clearance related communications between the Second Purser and the port agent regarding ship’s clearance.
  • To supervise and audit the onboard payroll, revenue and cash systems;
  • To assist the General Manager in the daily operation of the hotel, to act as General Manager in his/her absence, and to deputize the role in the daily operation;
  • Implement and maintain guidelines and procedures set out by RSSC;  
  • Several years experience on medium sized ships working as Chief Purser ideally in a similar style company
  • Understanding of the highest level of service; ideally worked in the premium or luxury market
  • Strong working knowledge of ship and the various depts.
  • Experience in front office, revenue operations and crew operations required; ideally additional past experience of crew payroll which was generated onboard (not shore-side).
  • Covered an international Itinerary and been the main person responsible for clearance of the ship for guests and crew
  • Well organized; a multi-tasker
  • Good accounting experience, Cost control and budget control experience;
  • Revenue management experience.
  • Used to managing and overseeing onboard Concessions
  • Excellent communication skills; good written and spoken English
  • Strong leadership skills and practice ‘leadership by example;
  • Used to dealing with guests and guest enquiries
  • Ability to deputize on behalf of General Manager as needed
  • Excellent administrative skills; computer literate Word/Excel/Fidelio/MXP and similar
  • Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
  • Ability to work in an international environment; 
  • Ability to perform well under pressure;
  • Excellent appearance

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Chief Purser
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