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Frequently Asked Questions

Have a cruise question? Get answers with this helpful guide.

How can I ship luggage to/from the ship?

How do I pre-book dining reservations online?

How do I pre-book shore excursions online?

One of my shore excursions is in Wait List status. When will I know if I am confirmed?

How do I pre-book spa services?

I am in suite 816 on Seven Seas Mariner. Why do my bag tags say deck 8F?

Is there a limit on baggage?

What if I am celebrating a special occasion?

What if I have dietary restrictions?

Do you provide wheelchairs, mobility devices or other special needs to passengers?

What is the dress code?

What is your policy on passports and visas?

What proper documentation is required for visiting Canada?

When do I receive tickets and documentation?