Have a cruise question? Get answers with this helpful guide.
Bookings made more than 120 days from sailing are required to deposit 15% of applicable cruise fare within 7 days of booking. Bookings
made between 91 and 120 days of sailing are required to deposit within 3 days of booking and bookings made within 90 days of sailing
are required to deposit by the end of the booking day. Bookings not deposited as per this schedule will automatically be cancelled.
Unless otherwise noted, final payment must be received by Regent Seven Seas Cruises 90 days prior to cruise departures for voyages 14
nights or less and 150 days prior for voyages 15 nights or longer. Regent Seven Seas Cruises reserves the right to cancel any booking not
fully paid at time of fin al payment. Payment may be made by personal check, American Express, MasterCard, Discover Card or Visa.
Infants must be one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Regent Seven Seas Cruises to anyone as a result of the denial of boarding to an underage infant or any accompanying guests. Any guest under the age of 18 must be accompanied by and occupy the same suite as an adult 18 years or older. Regent Seven Seas Cruises does not provide for the care, entertainment or supervision of children. Guests under the age of 16 are not permitted to use the spa or fitness facilities, even if supervised by an adult. Special promotional rates are available for children on select sailings. To be eligible, the child must be under the age of 18.
Yes, you may book your cruise online by clicking on the Plan My Cruise link next to the voyage you are interested in.
Nothing beats traveling the world with a group of like-minded companions, sharing discoveries and enjoying great memories for years to come. Contact your travel professional for more information on booking a group.
Regent Seven Seas Cruises offers its guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation in one of the hotels listed, or opt for a special exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, full breakfast, porterage and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 pm and check-out time 11:00 am. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights, or for guests with late flight departures. Regent Seven Seas Cruises reserves the right to substitute hotels.Some optional land programs are subject to cancellation if a minimum number of participants is not achieved. Cancellation penalties apply on land/hotel programs cancelled within 90 days of departure. Guests participating in the Regent Seven Seas Cruises Air/Sea Program and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised at least thirty days prior to departure. We regret that motorcoach transfers cannot be booked pre-cruise for guests with independent flight arrangements.All post-cruise transfers can only be booked on board at the Destination Services desk.
Yes, details of our wheelchair accessible suites can be found here>.For details on a prearranged rental program, please contact our authorized vendor:Special Needs at SeaPhone: (toll-free) 800-513-4515 or 954-585-0575Fax: 954-585-0577www.specialneedsatsea.com
To plan and book your sailing, Regent Seven Seas Cruises strongly recommends the services of your professional travel agent. He or she is best qualified to assist you with all your travel needs.
Regent Seven Seas Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise.
Please click here for a list of what is included in our all-inclusive fares.
Day-by-day itineraries can be found on the Overview tab of each voyage.
Please click here to view our full Terms and Conditions which include our Cancellation Policy.
2-for-1 pricing is calculated from the full brochure fare (not including early booking savings). The 2-for-1 applies to all categories unless otherwise noted. 2-for-1 promotions may be capacity controlled, subject to availability.
A number of cruises may be combined for additional savings. Each combination of voyages features a different savings amount, so please contact us or your travel agent today for a quote.
In order to enhance a travel experience, we have created a partnership that provides the services and luxury our guests expect. Private Jet Services Group offers our travelers VIP and group charter services for travel needs. PJS airliners can accommodate 20 to 106 guests in VIP-configured cabins with lounges, staterooms and stand-up bars. A dedicated onboard concierge accompanies every flight. PJS guests save time by departing from smaller airports closer to home and avoid time-consuming travel to meet connecting flights. Guests also enjoy the privacy to conduct business and/or relax with colleagues, friends and family. Guests of Regent Seven Seas Cruises will receive preferential rates. For more information, PJS can be reached at 603-929-9300 or online at www.pjsgroup.com. If you would like to use Private Jet Services in a customized tour program, Private Arrangements will be happy to assist you.
Yes, as long as we have a contract with the requested carrier or it is one we are using as a preferred carrier. A Preliminary Cruise Vacation Summary is sent out 75 days prior to departure, which includes you preliminary air schedule. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Air Concierge within 270 days of sailing. Your flights will be confirmed upon request for a non-refundable deviation plus a possible fare differential. Deposit must be provided before air is confirmed.
Regent Seven Seas Cruises uses contracted fares, which do not allow mileage upgrades. Passengers or travel agents are welcome to check with the airline directly for exceptions to this rule.
At the time of booking, please ask Air Desk to cross-reference your booking with your friends and family. Regent Seven Seas Cruises will do everything possible to confirm your flights together. There is no additional fee to cross-reference your bookings unless you request a specific flight or schedule.
Air transportation is based on Coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of Regent Seven Seas Cruises and are subject to change without notice. Regent Seven Seas Cruises reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.Airline tickets issued by Regent Seven Seas Cruises are restricted by contract and may not be reissued or exchanged for another air carrier or routing. In addition the airline tickets are non transferable to another guest. Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest.Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any Regent Seven Seas Cruises cruise program is subject to and limited by the "Contact of Carriage" as specified by the air carrier for each ticket issued.Guests using an Air/Sea Program may upgrade to Business or First Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. Regent Seven Seas Cruises does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.
Air schedules are sent out 75 days prior to departure. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Concierge at any time, after 270 days prior to sailing. For a small fee, your flights will be confirmed upon your request. Deposit must be provided before air is confirmed.
Help ensure that you’ve planned ahead with RegentCare, administered by Aon Affinity Berkely Travel
For a summary of the terms, conditions and exclusions, click through to our RegentCare Guest Protection Program.
For a list of frequently asked questions regarding the plan, review the Guest Protection Program RegentCare FAQ's.
Our partnership with Luggage Free can help you make the necessary arrangements to ship, door-to-door, any additional baggage or equipment you may want, without the bother of taking it yourself. Luggage Free, a custom luggage-shipping and delivery service, provides guests with door-to-door luggage shipping, avoiding the inconvenience of carrying, checking and claiming luggage - and even going through customs. Using the service, guests can even make reservations online. Within 24 hours after your order is placed nationwide (six hours in New York City), Luggage Free sends a representative to your home, wraps each bag in protective covering, and transfers them to the nearest airport. The bags are placed in Luggage Free's forward freight system, and then delivered to your destination via its airborne infrastructure. After the bags land, Luggage Free picks them up at the airport, clearing international shipments through customs. Finally, Luggage Free transfers the bags to their ultimate destination address. The process is reversed for the return trip. Guests can make arrangements to have their luggage transported from their home to the ship, and back home from any international port at the end of their cruise by contacting Luggage Free directly: 800-361-6871; firstname.lastname@example.org; and www.luggagefree.com.
Dining reservations may be reserved online beginning 75 days before your cruise sails, or 90 days for guests eligible for our Concierge Amenities, at Midnight Eastern US Time. To do so, please create an account via the My Account section of our website and access the Dining Reservations link for your cruise via your Booked Cruises.
Guests may pre-book one dinner reservation in Prime 7 on voyages aboard all ships, and may pre-book one dinner reservation in Signatures on voyages aboard Seven Seas Mariner and Seven Seas Voyager. Multiple pre-booked reservations in each restaurant are permitted only on Grand Voyages, with one reservation allotted per voyage segment. Guests may contact the Maître D' once onboard to request additional reservations, if available. Compass Rose and Sette Mari At La Veranda do not require reservations.
Shore Excursions may be reserved online beginning 180 days before your cruise sails, or 240 days for guests eligible for our Concierge Amenities, at Midnight Eastern US Time. To do so, please create an account via the My Account section of our website and access the Book Excursions link for your cruise via the Booked Cruises tab. Any Regent Choice Shore Excursions reserved in advance must be paid for at time of confirmation using a major credit card.
Please note that we are continually doing all possible to clear waitlists for our guests and if or when space becomes available, we clear the list in the order the waitlist was received. Regretfully, we have to go through a process of requesting additional space from our tour operators and this can take some time as they may have to source additional equipment and guides at their end. The waitlists are currently run approximately once per week and at that time; we send our requests to the various operators for additional space. Each sail date can have different allotments based on several factors, such as availability of guides, coaches, boats, planes, time in port, etc. Nevertheless, if and when we are able to confirm additional space, we will do so in as timely a manner as possible.
For your convenience, you may reserve your Canyon Ranch spa treatment by contacting Canyon Ranch at 877-329-1924 or at Regent@canyonranch.com beginning 60 days before your cruise. Guests under 16 are not permitted in the Spa or Fitness Center unless accompanied by an adult.
The F means Forward deck which helps in the loading of bags on the pier.
The amount of personal baggage allowed on our vessels is not limited, but airlines do have limitations so please check with your particular airline. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg).
If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, allow us to celebrate with you by advising us on your Guest Information Form which may be completed in the My Account section of our website.
Please advise Regent Seven Seas Cruises of any special dietary requirements you may have 90 days prior to sailing by sending an e-mail to email@example.com. General dietary needs such as low salt or low cholesterol foods can be satisfied onboard the ship just by speaking with the dining wait staff.
For details on a prearranged rental program, please contact our authorized vendor:Special Needs at SeaPhone: (toll-free) 800-513-4515 or 954-585-0575Fax: 954-585-0577www.specialneedsatsea.com
Attire ranges from Casual to Formal Optional. Casual wear is appropriate for daytime onboard or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not appropriate after 6:00 pm, with the exception of the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind on the last night of every voyage we will relax the dress code for dinner to Casual.The recommended onboard dress in the evenings is Elegant Casual resort wear. Formal and semi-formal attire is optional on sailings of 16 nights or more. Dinner dress includes skirt, or slacks with blouse or sweater, pant suit or dress for ladies; slacks and collared shirt for gentlemen. Sport jackets are optional. Jeans, shorts, t-shirts or tennis shoes are not to be worn at dinner. Ties are not required.
The latest information regarding passports and visas for U.S. and Canadian residents can be viewed here. It is the policy of Regent Seven Seas Cruises to require passports for ALL travelers for all voyages, regardless of guests' nationality and ports of call and countries visited. You must obtain and carry a valid passport to board a Regent Seven Seas Cruises vessel. Passport Cards or a copy of a passport are not accepted. Passports must be valid for six months beyond the conclusion of your cruise. Please obtain or renew your passports early. Consult your travel professional or customs authority for documentation requirements for your cruise.NOTE: The U.S. State Department maintains up-to-date information on travel document requirements worldwide. For more information, please visit http://travel.state.gov.For information on obtaining or renewing a passport, visit the State Department web site Passports page. Passport instructions and application forms can also be downloaded from the Zierer Visa Services website at www.zvs.com.Visa requirements must be verified and obtained approximately 90 days prior to sailing. Required visas by cruise may be found at www.zvs.com/rssc.
Blanket visas through Regent Seven Seas Cruises cover only our shore excursions, not trips that passengers decide to do by themselves. It is the passenger's responsibility to determine passport and visa requirements for their cruise itinerary. It is the guests' responsibility to ensure that they are in possession of all required visas and travel documents prior to sailing.
U.S. citizens are not required to obtain a Canadian Visa. To verify if your nationality requires a Canadian visa, please visit the following Canadian immigration website: http://www.cic.gc.ca/english/visit/visas.aspCanadian officials will not permit guests to remain onboard while in a Canadian port without proper documentation, so you will be denied boarding if the visa is not presented at the pier at the time of your scheduled cruise departure. To learn more, please visit: http://www.cic.gc.ca/english/visit/index.asp. If you are a Non-U.S. or Non-Canadian citizen, you will be denied boarding without compensation if you do not hold the proper VISA documents.Past Criminal ConvictionsThe Canadian Government is strictly enforcing entry requirements and as a result some U.S. and Canadian citizens with past criminal records or convictions may be refused entry into Canada. Almost all convictions including petty crimes and misdemeanors may render a person inadmissible to Canada, regardless of how long ago they occurred. It is recommended that persons who have been charged in the past or who have past convictions, no matter how petty or small, obtain the necessary documents before attempting to enter Canada. To learn more about applying for these documents we strongly recommend you visit the following website for details: http://www.cic.gc.ca/english/visit/faq-inadmissibility.aspRegent Seven Seas Cruises does not have control over such matters. If guest is denied entry into Canada for whatever reason no refunds will be forthcoming.
After receipt of final payment and required guest information, cruise documents will be sent to guests approximately three weeks prior to departure. If you are on a Regent Seven Seas Cruises air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets. Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries. If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.
Return transfers must be arranged on board with the tour desk and will be billed to your shipboard account.
The ship is ready for embarkation between 12pm (noon) and 1pm. However, the suites are not usually available before 3pm. If sailing from a U.S. port, in order to meet U.S. Customs and Border Protection requirements, all guests must embark the ship no later than two hours prior to sailing time. All other sailings require guests to embark no later than an hour and 30 minutes prior to sailing time. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation.
Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests originating or terminating their cruise in a foreign port may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person and those over the age of 21 may include one liter of liquor and one carton of cigarettes in their exempted purchases.
Business equipment is available, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs. For a nominal fee, guests may send or receive e-mail via computers on board. The only Adobe-based software available onboard is Acrobat Reader.Click here for our cellular phone policy.
Laundry and valet services, including pressing and dry cleaning, are available with charge and may be arranged through your Stewardess. On board Seven Seas Navigator, Seven Seas Mariner and Seven Seas Voyager, self-service laundries including irons and ironing boards are located on select guest decks. Self service laundry is free of charge, with detergent provided.
Beauty salon services and spa services including manicures, pedicures, facials and a variety of spa treatments are available by appointment on all ships. For your convenience, you may reserve your Canyon Ranch spa treatment by calling Canyon Ranch at 877-329-1924 beginning 60 days prior to your cruise.
Our Club Mariner program is designed for age groups 5-8, 9-12 and 13-17, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask your travel professional for details. Guests under the age of 16 are not permitted in the Spa or Fitness Center.
Outbound mail service and postage are available on all ships at a nominal charge.
Yes, you may purchase certain currency from the reception. All onboard foreign currency exchange transactions will be charged to the guest's onboard account and a 5% transaction fee will be applied. As we are unable to provide all currencies, most can be found within the ship’s terminal.
Our Security Guide may be found here.
Yes, please contact special services at least 90 days in advance of your sailing so that we may provide your preferred selections (view full menu).
The chefs of Regent Seven Seas Cruises have worked with Gourmet Kosher to provide up to 70 kosher meal options, prepared with the finest USDA Certified glatt kosher meats, Grade A produce and ingredients, in facilities which are under strict Rabbinical supervision and daily USDA inspection. Each meal is frozen and delivered to our ships in double-wrapped packaging to allow the kosher meals to be reheated in non-kosher ovens. Each meal is served on kosher china with proper flatware.
While Regent Seven Seas Cruises’ vessels do not have separate kosher kitchens, guests may also order a variety of kosher meats that can be cooked to taste (medium, well done, etc.) in addition to the Gourmet Kosher meal options. Please note that although the food is kosher, the onboard preparation and galley environments are not.
We are pleased to serve guests kosher meals in Compass Rose restaurant, please contact the Maitre d' to make arrangements once on board. We regret that kosher meals cannot be served in other restaurants at this time. Please contact reservations for additional information.
Each ship has a licensed and registered doctor and nurse for professional and emergency services, which are available at customary charges. The ships' medical centers are designed to provide medical care for certain temporary illnesses and accidents, and are not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship, and must be provided by the guest. Regent Seven Seas Cruises' wheelchairs on board are for emergency purposes only.
Non-denominational services are available onboard when possible.
We're delighted to assist you. From chocolate-dipped strawberries to a bottle of Dom Perignon, Regent has a very fine selection of attractively boxed gift items that bear the Regent logo. Click here for a gift form (PDF).
Yes, further information and pricing details are available on our Onboard Internet page. Computer centers are centrally-located on each ship and Internet access is available for a nominal fee. Wireless access is available throughout the ship, including most suites. Access is provided utilizing satellite communication systems. Service and speed will vary port to port. Please be advised that bandwidth-heavy applications such as Skype, YouTube, and MagicJack are blocked onboard.If you are utilizing a mobile device that access the internet via a cellular carrier's network (4G for example) instead of the ship's wireless access, it will be treated as if you were using your cell phone and International roaming charges will apply. Any costs associated will be billed directly through your cell phone provider, and not through the ship. Check www.cellularatsea.com/guest_services.htm for more information.
The ships' boutiques offer a selection of designer fashions, perfumes and Regent Seven Seas Cruises logo items. Toiletries and convenience items are also available for purchase. The boutiques may be closed occasionally while in port due to local government regulations.
Gratuities are included in the cruise fare for all Regent employees. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.
You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are required.
Attire ranges from Casual to Formal Optional. Casual wear is appropriate for daytime onboard or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not appropriate after 6:00 pm, with the exception of the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind on the last night of every voyage we will relax the dress code for dinner to Casual.
The recommended onboard dress in the evenings is Elegant Casual. Dinner dress includes skirt, or slacks with blouse or sweater, pant suit or dress for ladies; slacks and collared shirt for gentlemen. Sport jackets are optional. Jeans, shorts, t-shirts or tennis shoes are not to be worn at dinner. Ties are not required. On sailings of 16 nights or more, Formal and Semi-Formal attire is optional on two evenings. On the two Formal Optional evenings, guests are welcome to dress as per the Elegant Casual dress code or opt for a more formal choice of clothing including gowns and cocktail dresses for ladies; tuxedos, dinner jackets or dark suits with tie for gentlemen.
For the comfort and safety of all of our Guests, smoking is not permitted in any enclosed dining
area, certain public venues, elevators, the Theater, and all suites and balconies, and is only permitted in specific designated smoking areas. The use of electronic cigarettes is allowed within designated smoking areas only.
Cigarette smoking is only permitted in designated areas of the outdoor pool area and the following public rooms:
Seven Seas Voyager: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Seven Seas Mariner: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Seven Seas Navigator: Connoisseur Club, Galileo's (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Cigar Smoking is only permitted in the Connoisseur Club and the designated area on the opposite side of the Pool Bar.
Pipe smoking is only permitted in the Connoisseur Club. Pipe smoking in open deck areas is considered an extreme fire hazard and is not permitted.
Failure to comply with the above smoking policy will result in guests being asked to leave the ship at their expense, without refund or credit for the unused portion of their cruise.
Each suite is equipped with a personal safe with an electronic combination lock.
Dimensions of the safe:
4 inches deep, 14 inches wide, 7 inches high
Regent Seven Seas Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents or any other items, which you retain personally or in your suite.
Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances. Century Casino table game chips will expire for cash value on December 31, 2015.
Seven Seas Society members, or guests who have sailed with us before, are eligible for savings on select voyages. Please visit the Seven Seas Society area of our website for more details.
Additional nights cannot be bought or transferred from another account.
The transfers are private car transfers when it is "to and from home" if you live within a 50 mile radius of the pier. If you don't live within 50 miles, transfers from airport to pier and from pier to airport are provided. Transfers between the ship and airport are worldwide for embarkation and disembarkation.We provide complimentary transfers on embarkation from the airport to the pier and from the pier to the airport on disembarkation - these transfers may not be private if other guests are on the same flight or similar arrival time.We only provide transfers to the pier on embarkation day from the airport and to the airport from the pier on disembarkation day. We do not provide transfers to and from hotels to the pier.
Complimentary Pressing and Laundry Services DO NOT include Dry Cleaning. This service is available for all guests at a reasonable charge.
Guests may create an account using the My Account section of our website and providing your full name, date of birth and Seven Seas Society number, or request information by emailing us at SevenSeasSociety@RSSC.com.
Anyone who has completed a sailing with us automatically becomes a member of the program and starts receiving benefits right away.
No, the program does not allow for guests to be credited for unused benefits.
If you have sailed with us before and are already a Seven Seas Society member, your new tier benefits take effect on the first day of the cruise during which you transistion from one tier to the next.
All full-fare, onboard nights from 1993 forward are included in the program.
Examples of activities that will be available on select sailings include: specialty dinners, access to lecturers and Spotlight speakers, and exclusive backstage tours.
Complete details on our Loyalty Program and eligibility requirements for each level are available in the Seven Seas Society section of our web site.