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Frequently Asked Questions

Have a cruise question? Get answers with this helpful guide.

May I pre-purchase transfers for my disembarkation?

When is embarkation and disembarkation?

Guests may embark between 12pm (noon) and 1pm. However suites will not be available before 3pm. Guests sailing from a U.S. port must embark the ship no later than two hours prior to sailing time. This is mandatory in order to meet U.S. Customs and Border Protection requirements. All other sailings require guests to embark no later than an hour and 30 minutes prior to sailing time. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation.

Beginning with the following voyages early boarding will be available to guests in the below suites and/or have the below Seven Seas Society status.
Seven Seas Navigator July 6, 2016; Seven Seas Voyager July 11, 2016; Seven Seas Mariner July 13, 2016 and Seven Seas Explorer July 20, 2016

Category or
Seven Seas Society Status
  Embark Time   Suite Available
Regent Suites, Master Suites, and Grand Suites   12:00PM   12:00PM
Navigator Suites, Mariner Suites, Voyager Suites, Seven Seas Suites, Horizon Suites, and Titanium Seven Seas Society Members   12:00PM   1:00PM
Remaining Suites   12:00PM   2:30PM
         

Will we need to go through Customs?