Have a cruise question? Get answers with this helpful guide.
In order to enhance a travel experience, we have created a partnership that provides the services and luxury our guests expect. Private Jet Services Group offers our travelers VIP and group charter services for travel needs. PJS airliners can accommodate 20 to 106 guests in VIP-configured cabins with lounges, staterooms and stand-up bars. A dedicated onboard concierge accompanies every flight. PJS guests save time by departing from smaller airports closer to home and avoid time-consuming travel to meet connecting flights. Guests also enjoy the privacy to conduct business and/or relax with colleagues, friends and family. Guests of Regent Seven Seas Cruises will receive preferential rates. For more information, PJS can be reached at 603-929-9300 or online at www.pjsgroup.com. If you would like to use Private Jet Services in a customized tour program, Private Arrangements will be happy to assist you.
Yes, as long as we have a contract with the requested carrier or it is one we are using as a preferred carrier. A Preliminary Cruise Vacation Summary is sent out 75 days prior to departure, which includes you preliminary air schedule. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Air Concierge within 270 days of sailing. Your flights will be confirmed upon request for a non-refundable custom air arrangement fee plus a possible fare differential. Deposit must be provided before air is confirmed.
Regent Seven Seas Cruises uses contracted fares, which do not allow mileage upgrades. Passengers or travel agents are welcome to check with the airline directly for exceptions to this rule.
At the time of booking, please ask Air Concierge Desk to cross-reference your booking with your friends and family. Regent Seven Seas Cruises will do everything possible to confirm your flights together. There is no additional fee to cross-reference your bookings unless you request a specific flight or schedule.
Air transportation is based on Coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of Regent Seven Seas Cruises and are subject to change without notice. Regent Seven Seas Cruises reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.Airline tickets issued by Regent Seven Seas Cruises are restricted by contract and may not be reissued or exchanged for another air carrier or routing. In addition the airline tickets are non transferable to another guest. Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest.Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any Regent Seven Seas Cruises cruise program is subject to and limited by the "Contact of Carriage" as specified by the air carrier for each ticket issued.Guests using an Air/Sea Program may upgrade to Business or First Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. Regent Seven Seas Cruises does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.
Air schedules are sent out 75 days prior to departure. Should you require immediate confirmation, you may book your flights through Regent Seven Seas Concierge at any time, after 270 days prior to sailing. For a small fee, your flights will be confirmed upon your request. Deposit must be provided before air is confirmed.
Please click here to view our full Terms and Conditions which include our Cancellation Policy.
2-for-1 pricing is calculated from the full brochure fare (not including bonus savings). The 2-for-1 applies to all categories unless otherwise noted. 2-for-1 promotions may be capacity controlled, subject to availability.
A number of cruises may be combined for additional savings. Each combination of voyages features a different savings amount, so please contact us or your travel agent today for a quote.
Help ensure that you’ve planned ahead with RegentCare, administered by Aon Affinity.
For a summary of the terms, conditions and exclusions, click through to our RegentCare Guest Protection Program.
For a list of frequently asked questions regarding the plan, review the Guest Protection Program RegentCare FAQ's.
Our partnership with Luggage Free can help you make the necessary arrangements to ship, door-to-door, any additional baggage or equipment you may want, without the bother of taking it yourself. Luggage Free, a custom luggage-shipping and delivery service, provides guests with door-to-door luggage shipping, avoiding the inconvenience of carrying, checking and claiming luggage - and even going through customs. Using the service, guests can even make reservations online. Within 24 hours after your order is placed nationwide (six hours in New York City), Luggage Free sends a representative to your home, wraps each bag in protective covering, and transfers them to the nearest airport. The bags are placed in Luggage Free's forward freight system, and then delivered to your destination via its airborne infrastructure. After the bags land, Luggage Free picks them up at the airport, clearing international shipments through customs. Finally, Luggage Free transfers the bags to their ultimate destination address. The process is reversed for the return trip. Guests can make arrangements to have their luggage transported from their home to the ship, and back home from any international port at the end of their cruise by contacting Luggage Free directly: 800-361-6871; email@example.com; and www.luggagefree.com.
Dining reservations may be reserved online beginning 75 days before your cruise sails, or 90 days for guests eligible for our Concierge Amenities, at Midnight Eastern US Time. To do so, please create an account via the My Account section of our website and access the Dining Reservations link for your cruise via your Booked Cruises.Guests may pre-book one dinner reservation in Prime 7 on voyages aboard all ships, one dinner reservation in Signatures on voyages aboard Seven Seas Mariner and Seven Seas Voyager, and one dinner reservation in Chartreuse and Pacific Rim on Seven Seas Explorer. Multiple pre-booked reservations in each restaurant are permitted only on Grand Voyages, with one reservation allotted per voyage segment. Guests may contact the Maître D' once onboard to request additional reservations, if available. Compass Rose and Sette Mari At La Veranda do not require reservations.
Shore Excursions may be reserved online beginning 180 days before your cruise sails, or 240 days for guests eligible for our Concierge Amenities, at Midnight Eastern US Time. To do so, please create an account via the My Account section of our website and access the Book Excursions link for your cruise via the Booked Cruises tab. Any Regent Choice Shore Excursions reserved in advance must be paid for at time of confirmation using a major credit card.
Please note that we are continually doing everything possible to clear wait lists for our guests, and if/when space becomes available, we clear the list in the order the wait list was received. Regretfully, we have to go through a process of requesting additional space from our tour operators and this can take some time as they may have to source additional equipment and guides at their end. The wait lists are currently run approximately once per week and at that time; we send our requests to the various operators for additional space. Each sail date can have different allotments based on several factors, such as availability of guides, coaches, boats, planes, time in port, etc. Nevertheless, if and when we are able to confirm additional space, we will do so in as timely a manner as possible.
For your convenience, you may reserve your Canyon Ranch spa treatment by contacting Canyon Ranch at 877-329-1924 or at Regent@canyonranch.com beginning 60 days before your cruise. Guests under 16 are not permitted in the Spa or Fitness Center unless accompanied by an adult.
The F means Forward deck which helps in the loading of bags on the pier.
The amount of personal baggage allowed on our vessels is not limited, but airlines do have limitations so please check with your particular airline. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg).
If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, allow us to celebrate with you by advising us on your Guest Registration Form which may be completed in the My Account section of our website.
Please advise Regent Seven Seas Cruises of any special dietary requirements you may have 90 days prior to sailing by sending an e-mail to firstname.lastname@example.org. General dietary needs such as low salt or low cholesterol foods can be satisfied onboard the ship just by speaking with the dining wait staff.
For details on a prearranged rental program, please contact our authorized vendor:Special Needs at SeaPhone: (toll-free) 800-513-4515 or 954-585-0575Fax: 954-585-0577www.specialneedsatsea.com
Attire ranges from Casual to Formal Optional. Casual wear is appropriate for daytime onboard or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not appropriate after 6:00 pm, with the exception of the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind on the last night of every voyage we will relax the dress code for dinner to Casual.The recommended onboard dress in the evenings is Elegant Casual resort wear. Formal and semi-formal attire is optional on sailings of 16 nights or more. Dinner dress includes skirt, or slacks with blouse or sweater, pant suit or dress for ladies; slacks and collared shirt for gentlemen. Sport jackets are optional. Jeans, shorts, t-shirts or tennis shoes are not to be worn at dinner. Ties are not required.
As of January 1, 2016, U.S. passport holders will no longer be able to add additional visa pages to passports. Passport holders in need of additional pages will need to renew their passport prior to sailing. The latest information regarding passports and visas for U.S. and Canadian residents can be viewed here. It is the policy of Regent Seven Seas Cruises to require passports for ALL travelers for all voyages, regardless of guests' nationality and ports of call and countries visited. You must obtain and carry a valid passport to board a Regent Seven Seas Cruises vessel. Passport Cards or a copy of a passport are not accepted. Passports must be valid for six months beyond the conclusion of your cruise. Please obtain or renew your passports early. Consult your travel professional or customs authority for documentation requirements for your cruise.NOTE: The U.S. State Department maintains up-to-date information on travel document requirements worldwide. For more information, please visit http://travel.state.gov.For information on obtaining or renewing a passport, visit the State Department web site Passports page. Passport instructions and application forms can also be downloaded from the Visa Central website at www.visacentral.com/rssc.Visa requirements must be verified and obtained approximately 90 days prior to sailing. Required visas by cruise may be found at www.visacentral.com/rssc.Blanket visas through Regent Seven Seas Cruises cover only our shore excursions, not trips that passengers decide to do by themselves. It is the passenger's responsibility to determine passport and visa requirements for their cruise itinerary. It is the guests' responsibility to ensure that they are in possession of all required visas and travel documents prior to sailing.
U.S. citizens are not required to obtain a Canadian Visa. To verify if your nationality requires a Canadian visa, please visit the following Canadian immigration website: http://www.cic.gc.ca/english/visit/visas.aspCanadian officials will not permit guests to remain onboard while in a Canadian port without proper documentation, so you will be denied boarding if the visa is not presented at the pier at the time of your scheduled cruise departure. To learn more, please visit: http://www.cic.gc.ca/english/visit/index.asp. If you are a Non-U.S. or Non-Canadian citizen, you will be denied boarding without compensation if you do not hold the proper VISA documents.Past Criminal ConvictionsThe Canadian Government is strictly enforcing entry requirements and as a result some U.S. and Canadian citizens with past criminal records or convictions may be refused entry into Canada. Almost all convictions including petty crimes and misdemeanors may render a person inadmissible to Canada, regardless of how long ago they occurred. It is recommended that persons who have been charged in the past or who have past convictions, no matter how petty or small, obtain the necessary documents before attempting to enter Canada. To learn more about applying for these documents we strongly recommend you visit the following website for details: http://www.cic.gc.ca/english/visit/faq-inadmissibility.aspRegent Seven Seas Cruises does not have control over such matters. If guest is denied entry into Canada for whatever reason no refunds will be forthcoming.
After receipt of final payment and required guest registration, cruise documents will be sent approximately 45 days prior to departure. If you are on a Regent Seven Seas Cruises air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets. Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries. If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.
Guests embarkation time vary by suites and Seven Seas Society status please see below for a full breakdown. Guests sailing from a U.S. port must embark the ship no later than two hours prior to sailing time. This is mandatory in order to meet U.S. Customs and Border Protection requirements. All other sailings require guests to embark no later than an hour and 30 minutes prior to sailing time. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation.
Beginning with the following voyages early boarding will be available to guests in the below suites and/or have the below Seven Seas Society status.
Return transfers may be purchased in advance or arranged onboard during your cruise and billed to your shipboard account.
Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests originating or terminating their cruise in a foreign port may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person and those over the age of 21 may include one liter of liquor and one carton of cigarettes in their exempted purchases.
Business equipment is available, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs. For a nominal fee, guests may send or receive e-mail via computers on board. The only Adobe-based software available onboard is Acrobat Reader.Click here for our cellular phone policy.
Laundry and valet services, including pressing and dry cleaning, are available with charge and may be arranged through your Stewardess. On board Seven Seas Navigator, Seven Seas Mariner and Seven Seas Voyager, self-service laundries including irons and ironing boards are located on select guest decks. Self service laundry is free of charge, with detergent provided.
Beauty salon services and spa services including manicures, pedicures, facials and a variety of spa treatments are available by appointment on all ships. For your convenience, you may reserve your Canyon Ranch spa treatment by calling Canyon Ranch at 877-329-1924 beginning 60 days prior to your cruise.
Our Club Mariner program is designed for age groups 5-8, 9-12 and 13-17, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask your travel professional for details. Guests under the age of 16 are not permitted in the Spa or Fitness Center.
Outbound mail service and postage are available on all ships at a nominal charge.
Yes, you may purchase certain currency from the reception. All onboard foreign currency exchange transactions will be charged to the guest's onboard account. As we are unable to provide all currencies, most can be found within the ship’s terminal.
Our Security Guide may be found here.
Yes, please contact special services at least 90 days in advance of your sailing so that we may provide your preferred selections (view full menu).
The chefs of Regent Seven Seas Cruises have worked with Gourmet Kosher to provide up to 70 kosher meal options, prepared with the finest USDA Certified glatt kosher meats, Grade A produce and ingredients, in facilities which are under strict Rabbinical supervision and daily USDA inspection. Each meal is frozen and delivered to our ships in double-wrapped packaging to allow the kosher meals to be reheated in non-kosher ovens. Each meal is served on kosher china with proper flatware.
While Regent Seven Seas Cruises’ vessels do not have separate kosher kitchens, guests may also order a variety of kosher meats that can be cooked to taste (medium, well done, etc.) in addition to the Gourmet Kosher meal options. Please note that although the food is kosher, the onboard preparation and galley environments are not.
We are pleased to serve guests kosher meals in Compass Rose restaurant, please contact the Maitre d' to make arrangements once on board. We regret that kosher meals cannot be served in other restaurants at this time. Please contact reservations for additional information.
Each ship has a licensed and registered doctor and nurse for professional and emergency services, which are available at customary charges. The ships' medical centers are designed to provide medical care for certain temporary illnesses and accidents, and are not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship, and must be provided by the guest. Regent Seven Seas Cruises' wheelchairs on board are for emergency purposes only.
Non-denominational services are available onboard when possible.
We're delighted to assist you. From chocolate-dipped strawberries to a bottle of Dom Perignon, Regent has a very fine selection of attractively boxed gift items that bear the Regent logo. Click here for a gift form (PDF).
Yes, further information and pricing details are available on our Onboard Internet page. Computer centers are centrally-located on each ship and Internet access is available for a nominal fee. Wireless access is available throughout the ship, including most suites. Access is provided utilizing satellite communication systems. Service and speed will vary port to port. Please be advised that bandwidth-heavy applications such as Skype, YouTube, and MagicJack are blocked onboard.If you are utilizing a mobile device that access the internet via a cellular carrier's network (4G for example) instead of the ship's wireless access, it will be treated as if you were using your cell phone and International roaming charges will apply. Any costs associated will be billed directly through your cell phone provider, and not through the ship. Check www.cellularatsea.com/guest_services.htm for more information.
The ships' boutiques offer a selection of designer fashions, perfumes and Regent Seven Seas Cruises logo items. Toiletries and convenience items are also available for purchase. The boutiques may be closed occasionally while in port due to local government regulations.
Gratuities are included in the cruise fare for all Regent employees. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.
You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are required.
Attire ranges from Casual to Formal Optional. Casual wear is appropriate for daytime onboard or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not appropriate after 6:00 pm, with the exception of the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind on the last night of every voyage we will relax the dress code for dinner to Casual.
The recommended onboard dress in the evenings is Elegant Casual. Dinner dress includes skirt, or slacks with blouse or sweater, pant suit or dress for ladies; slacks and collared shirt for gentlemen. Sport jackets are optional. Jeans, shorts, t-shirts or tennis shoes are not to be worn at dinner. Ties are not required. On sailings of 16 nights or more, Formal and Semi-Formal attire is optional on two evenings. On the two Formal Optional evenings, guests are welcome to dress as per the Elegant Casual dress code or opt for a more formal choice of clothing including gowns and cocktail dresses for ladies; tuxedos, dinner jackets or dark suits with tie for gentlemen.
For the comfort and safety of all of our Guests, smoking is not permitted in any enclosed dining
area, certain public venues, elevators, the Theater, and all suites and balconies, and is only permitted in specific designated smoking areas. The use of electronic cigarettes is allowed within designated smoking areas only.
Cigarette smoking is only permitted in designated areas of the outdoor pool area and the following public rooms:
Seven Seas Explorer: Connoisseur Club, Pool area (designated area opposite side of the Pool Bar)
Seven Seas Voyager: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Seven Seas Mariner: Connoisseur Club, Horizon Lounge (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Seven Seas Navigator: Galileo's (outdoor one side designated area), Pool area (designated area opposite side of the Pool Bar)
Cigar Smoking is only permitted in the Connoisseur Club on applicalbe ships and the designated area on the opposite side of the Pool Bar.
Pipe smoking is only permitted in the Connoisseur Club. Pipe smoking in open deck areas is considered an extreme fire hazard and is not permitted.
Failure to comply with the above smoking policy will result in guests being asked to leave the ship at their expense, without refund or credit for the unused portion of their cruise.
The sale and consumption of alcoholic beverages will be limited to guests aged 21 years or older. Regent Seven Seas Cruises will refuse and prohibit the sale of alcoholic beverages to guests under the age of 21 years. Guests are kindly reminded to consume alcohol in moderation. Regent Seven Seas Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption on board the vessel.
Each suite is equipped with a personal safe with an electronic combination lock.
Dimensions of the safe:
4 inches deep, 14 inches wide, 7 inches high
Regent Seven Seas Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents or any other items, which you retain personally or in your suite.
Guests must be 18 or older to enter or gamble in the casinos on our ships. US dollars are used. A 3% fee will be charged to your account if we receive a cash advance against your shipboard account. There is a $3,000 maximum per guest per day for these cash advances.
Each suite is provided with both 110 and 220 electric volts.
Seven Seas Society members, or guests who have sailed with us before, are eligible for savings on select voyages. Please visit the Seven Seas Society area of our website for more details.
Additional nights cannot be bought or transferred from another account.
The transfers are private car transfers when it is "to and from home" if you live within a 50 mile radius of the pier. If you don't live within 50 miles, transfers from airport to pier and from pier to airport are provided. Transfers between the ship and airport are worldwide for embarkation and disembarkation.We provide complimentary transfers on embarkation from the airport to the pier and from the pier to the airport on disembarkation - these transfers may not be private if other guests are on the same flight or similar arrival time.We only provide transfers to the pier on embarkation day from the airport and to the airport from the pier on disembarkation day. We do not provide transfers to and from hotels to the pier.
Complimentary Pressing and Laundry Services DO NOT include Dry Cleaning. This service is available for all guests at a reasonable charge.
Guests may create an account using the My Account section of our website and providing your full name, date of birth and Seven Seas Society number, or request information by emailing us at SevenSeasSociety@RSSC.com.
Anyone who has completed a sailing with us automatically becomes a member of the program and starts receiving benefits right away.
No, the program does not allow for guests to be credited for unused benefits.
If you have sailed with us before and are already a Seven Seas Society member, your new tier benefits take effect on the first day of the cruise during which you transistion from one tier to the next.
All full-fare, onboard nights from 1993 forward are included in the program.
Examples of activities that will be available on select sailings include: specialty dinners, access to lecturers and Spotlight speakers, and exclusive backstage tours.
Complete details on our Loyalty Program and eligibility requirements for each level are available in the Seven Seas Society section of our website.
Bookings made more than 120 days from sailing are required to deposit 15% of applicable cruise fare within 7 days of booking. Bookings made between 91 and 120 days of sailing are required to deposit within 3 days of booking, bookings made 90-31 days of sailing are required to deposit within 24 hours of the booking and bookings made within 30 days of sailing are required to deposit by the end of the booking day. Bookings not deposited as per this schedule will automatically be cancelled.
Unless otherwise noted, final payment must be received by Regent Seven Seas Cruises 90 days prior to cruise departures for voyages 14
nights or less and 150 days prior for voyages 15 nights or longer. Regent Seven Seas Cruises reserves the right to cancel any booking not
fully paid at time of final payment. Payment may be made by personal check, American Express, MasterCard, Discover Card or Visa.
Regent Seven Seas Cruises® cannot accept Guests who will have entered their 24th week of pregnancy at the beginning of, or at any time during, the cruise. Infants must be six months of age as of the first day of the cruise. For voyages that have three or more consecutive days at sea, infants must be at least one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Regent Seven Seas Cruises® as a result of the denial of boarding to an underage infant or any accompanying Guests. Any Guest under the age of 18 must be accompanied by and occupy the same suite as an adult 18 years or older. Regent Seven Seas Cruises® does not provide for the care, entertainment or supervision of children.
Yes, you may book your cruise online by clicking on the Plan My Cruise link next to the voyage you are interested in.
Nothing beats traveling the world with a group of like-minded companions, sharing discoveries and enjoying great memories for years to come. Contact your travel professional for more information on booking a group.
Regent Seven Seas Cruises offers its guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation in one of the hotels listed, or opt for a special exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, full breakfast, porterage and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 pm and check-out time 11:00 am. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights, or for guests with late flight departures. Regent Seven Seas Cruises reserves the right to substitute hotels.Some optional land programs are subject to cancellation if a minimum number of participants is not achieved. Cancellation penalties apply on land/hotel programs cancelled within 90 days of departure. Guests participating in the Regent Seven Seas Cruises Air/Sea Program and not requesting custom air arrangements deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised at least thirty days prior to departure. We regret that motorcoach transfers cannot be booked pre-cruise for guests with independent flight arrangements.All post-cruise transfers can only be booked on board at the Destination Services desk.
Yes, details of our wheelchair accessible suites can be found here>.For details on a prearranged rental program, please contact our authorized vendor:Special Needs at SeaPhone: (toll-free) 800-513-4515 or 954-585-0575Fax: 954-585-0577www.specialneedsatsea.com
To plan and book your sailing, Regent Seven Seas Cruises strongly recommends the services of your professional travel agent. He or she is best qualified to assist you with all your travel needs.
Regent Seven Seas Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the cruise.
Please click here for a list of what is included in our all-inclusive fares.
Day-by-day itineraries can be found on the Overview tab of each voyage.
Regent Seven Seas Cruises is offering voyages to Cuba that comply with OFAC regulations for people to people exchanges. However, all of the extraordinary elements of a Regent Seven Seas Cruise experience is included, where your every wish, your every whim and your every want are met with gratifying luxuries, satisfying comfort and complete fulfillment of your wanderlust. Anticipate an unforgettable journey to the one of the world's most sought after destinations.
An individual traveler may travel to Cuba under the people-to-people authorized travel category, as a self-certified traveler, so long as he/she maintains a full-time schedule of educational exchange activities intended to enhance contact with the Cuban people and that will result in meaningful interaction between the traveler and individuals in Cuba.
Regent Seven Seas Cruises will offer two sailings. Seven Seas Mariner® will offer two itineraries in April 2017 that include an overnight call in Havana, allowing guests the once-in-a-lifetime opportunity to discover the rich culture, fascinating history and warmth and hospitality of its people.
Yes. OFAC regulates travel to Cuba pursuant to the Helms-Burton Act and other pertinent regulations. Currently, there are 12 categories of authorized travel to Cuba.
People-to-people travel is one of the ways for Americans to visit Cuba and gives you an opportunity to discover Cuba through its people and from a local perspective. All guests will be required to self-certify that their activities meet the requirements above, so you must retain records of your activities whether or not they are offered by Regent Seven Seas Cruises for a period of 5 years. For additional information on people-to-people exchanges, please refer to FAQ “What is a people-to-people exchange?” above.
link to the FAQ from the U.S. Department of the Treasury covers many of the questions directly related to regulations regarding travel to Cuba.
Yes. A valid passport is required for all guests to travel to Cuba. We recommend guests review the passport requirements of travel to Cuba from their home country and that the expiration of your passport be greater than six months from the date of your voyage.
All guests must complete a certification form which sets forth and confirms that they will be participating in OFAC-compliant activities. Please click on the following link for the certification form.
All guests will be self-certifying which means that they are solely responsible for arranging a full-time schedule of OFAC-compliant activities, as explained above. These activities may include excursions provided by Regent Seven Seas Cruises or activities arranged by guests themselves.
All travelers to Cuba must be able to prove that their trip was comprised of OFAC-compliant activities. Guests should keep a log of their activities and keep the log for 5 years.
Yes. As with travelers from the United States, non-U.S. guests will need to certify that they are traveling under one of the approved OFAC categories, keep records of their activities and sign affidavits confirming they are doing so.
The Cuban government requires anyone who is traveling to Cuba on a passport other than a valid Cuban passport to obtain a visa prior to their arrival into Cuba. For all visitors who were not born in Cuba, this visa, also known as a "tourist card" (for U.S. residents, this visa also known as a “rosada” must have a pink and blue background; for non-U.S. residents, this visa is issued by the Cuban embassy or consulate in the background color applicable to their country of residency), is required to enter Cuba for non-business purposes. The Cuban visa is valid for a single entry and allows the holder to stay in Cuba for 30 days. U.S. residents may obtain this visa (or “rosada”) through Regent Seven Seas Cruises for a separate processing and procurement fee of $75 or on your own. For non-U.S. residents, if the Cuban visa issued by the Cuban embassy or consulate in the background color applicable to your country of residency is not accepted by Cuban immigration officials, you will be required to purchase the same Cuban visa (or “rosada”) as a U.S. resident. Please note that you will not be allowed to board the vessel without proof of acquiring a Cuban visa.
The Cuban visa is a two-part card. Cuban immigration officials will take both parts upon arrival in Cuba.
For information on requirements for persons born in Cuba, please refer to FAQ “Requirements for Travelers Born in Cuba” below.
Guests born in Cuba who emigrated before January 1, 1971 and reside in a country outside of Cuba are required to carry either (i) a valid Cuban passport or (ii) a valid passport from your country of citizenship along with an HE-11 visa obtained from the Cuban embassy or consulate in your country of residency (except in those cases where such country has entered into a visa exemption agreement with Cuba) for entry to and departure from Cuba. The estimated processing time for an HE-11 visa is up to 60 days.
Guests born in Cuba who emigrated on or after January 1, 1971 and reside in a country outside of Cuba are required to carry a valid Cuban passport for entry to and departure from Cuba. These guests do not need a Cuban visa. The estimated processing time for a Cuban passport is up to 6 months.
Guests born in Cuba who require a visa or passport should contact the Cuban embassy or consulate in their country of residency. Those residing in the United States may contact the Cuban Embassy in Washington, DC:
Embassy of the Republic of Cuba
2630 16th Street NW
Washington, DC 20009
Phone: (202) 797-8518 extension 600
In addition, there are several companies that offer visa/passport processing services to guests to assist in obtaining a visa and/or a Cuban passport, including:
Air Line Brokers
305-642-5002 x 208
The website of the US Embassy in Cuba - http://havana.usembassy.gov/service.html states that U.S. citizens who are Cuban-born will be treated in Cuba solely as Cuban citizens and the Cuban government may require these individuals to enter and depart Cuba using a Cuban passport. Using a Cuban passport for this purpose does not jeopardize one's U.S. citizenship; however, such persons must use their U.S. passports to enter and depart the United States. Citizens of countries other than the United States should check with their embassies in Cuba for regulations pertaining to their citizenship and use of passports.
There are both U.S. and Cuba import regulations that travelers must comply with when traveling and bringing items into Cuba.
For information on U.S. import regulations, please click on the following link for the U.S. Department of Commerce Bureau of Industry and Security’s Export Administration Regulations.
For information on Cuba import regulations, please click on the following link for the General Customs of the Republic of Cuba.
Cuba operates as a dual currency system. Cuban convertible peso (CUC$) is the currency which you will exchange and use in Cuba. CUC$ come in the following denominations: 1, 3, 5, 10, 20, 50, and 100. Please note that CUC$ 1 comes in both a coin and paper money configuration. There is a second currency, the Cuban peso, also called moneda nacional or CUP which is used only by Cuban citizens.
Yes. Once in Cuba, the port, tourist hotels, banks, and CADECA bureaus (Cuban government exchange bureaus) can exchange currency (U.S. and Canadian dollars, Euros, British pounds, etc.) for a fee. Non-U.S. currencies such as Euros and Canadian dollars usually have a more favorable exchange rate than the U.S. dollar. Be sure to have proper ID (passport) on hand. Do not accept offers to exchange currency with anyone who approaches you on the street. This is particularly applicable due to the dual currency system used in Cuba.
The U.S. State Department advises that the export of CUCs is strictly prohibited, regardless of the amount.
While U.S. citizens are allowed to use debit and credit cards in Cuba, the vast majority of U.S. banks are still considering whether to allow for these transactions to take place. Thus, it is advisable to assume that all transactions in Cuba will be done using cash.
All vessels docked in Cuba will provide Wi-Fi service; however, service may not be guaranteed at all times. Cuba has limited Wi-Fi services, although certain hotels and internet cafes may provide service for a fee.
Several carriers in the U.S. and abroad have signed roaming agreements with Cuban telecommunications firm ETECSA, which allows for voice, data and text services while in Cuba. Please check with you cellular provider for details.
U.S. persons are allowed to return with certain Cuban-origin items, including cigars and rum, for personal use only and pursuant to OFAC regulations. These items remain subject to the normal limits on duty and tax exemptions for merchandise imported as accompanied baggage and for personal use. We refer you to the link in the FAQ “Is it legal for U.S. citizens to travel to Cuba?” above which provides guidance on items that can be imported from Cuba.
There are no per diem limits on authorized expenses.
Some excursions will be included in the cruise fare and we may offer Regent choice tours as well. Regent Seven Seas Cruises will offer a variety of excursions to assist guests in meeting the requirements of people to people exchanges.
Seven Seas Mariner sailings will call on Havana, Cuba.
A variety of excursions will be offered focusing on the unique attractions and characteristics of Havana and its environs.
Yes. All of our touring motor coaches are of recent vintage and are fully air conditioned.
OFAC requires that individuals traveling under a people-to-people license participate in a full-time schedule of people-to-people exchange activities that result in meaningful interaction between the travelers and individuals in Cuba. As all guests will be self-certifying that their travel complies with the people-to-people license (or one of the other eleven travel categories authorized under general licenses), guests are free to create their own itinerary and to determine what full time constitutes, which may or may not include excursions offered by Regent Seven Seas Cruises. After completion of people-to- people activities, guests are free to explore as they wish.
Regent Seven Seas Cruises will offer a variety of shore excursions in Havana. Guests are not required to participate in these excursions and are free to move about Cuba as long as their activities comply with the general license they are travelling under. Entry to some government buildings may be restricted; it's best to ask your guide about the building’s specific entry protocol before trying to enter on your own.
Aside from our luxurious accommodations and enriching onboard experience, Regent Seven Seas Cruises will enhance your experience in Cuba with the addition The Smithsonian Collection by Smithsonian Journeys expert lectures focused on Cuba, its culture and its people.
All travelers to Cuba must show proof of Cuba approved medical insurance. This medical insurance will be included in the price of your cruise fare.
The provision of health insurance, life insurance and travel insurance related services to authorized U.S. travelers, as well as the receipt of emergency medical services and the making of payments related thereto are authorized by OFAC. However, insurance providers may decide whether or not to participate and provide such coverage in connection with Cuba. It is advisable to check with your insurance provider prior to departure to ensure that you are covered while traveling in Cuba.
It is advisable to check with your Medicare provider prior to departure to ensure that you are covered while traveling in Cuba.
Yes. Regent Seven Seas Cruises will offer additional travel insurance to guests at an additional fee.
Cuba is a safe country where violent crime is rare. As when traveling in any urban area, keep your valuables in sight at all times and be aware of the possibility of petty crime.