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terms & conditions
NOTIFICATION
Information contained in this brochure is not an offer
or a contract. The transportation of Guests and
baggage on Regent Seven Seas Cruises®’ vessels is
provided solely by the Operator and is governed by
the Terms and Conditions of the Guest Ticket Contract.
For complete information on Terms and Conditions,
itineraries, liability of Regent Seven Seas Cruises® and
all sections mentioned below, please refer to the Guest
Ticket Contract. A copy of the Guest Ticket Contract is
available by contacting your Travel Advisor or online
at RSSC.com. Upon booking the cruise, all of the Terms
and Conditions of the Guest Ticket Contract shall be
binding on the parties thereto.
DEPOSIT & PAYMENT POLICY
American Express, MasterCard, Visa, Discover,traveler’s
checks and personal checks are accepted for deposits
and full payments. For your convenience, your final
payment may be automatically charged to the credit
card used to make the initial deposit. Regent Seven
Seas Cruises® accepts no responsibility for credit card
foreign currency/transaction processing fees
independently assessed by issuing banks. None of
these fees separately charged by the issuing banks
accrues to the benefit of Regent Seven Seas Cruises®.
Third party credit card charges can only be accepted
when accompanied by valid authorization to charge
from the relevant card owner.
Bookings made more than 120 days from sailing are
required to deposit 15% of cruise fare for suite
categories H-MS and 25% of cruise fare for Regent
Suite within 7 days of booking. Bookings made
between 91 and 120 days from sailing are required to
deposit within 3 days of booking, bookings made
90-31 days from sailing are required to deposit within
24 hours of booking and bookings made within 30
days of sailing are required to deposit by the end of
the booking day. Final payment must be received by
Regent Seven Seas Cruises® 120 days prior to cruise for
voyages 14 nights or less and 150 days prior for
voyages 15 nights or longer. Seven Seas SplendorTM and
Seven Seas Explorer® Regent Suite requires final
payment 120 days prior to cruise departure for all
voyages. Final balance must be received per this
schedule, together with passport details and any
special onboard service requests; otherwise, booking
may be subject to immediate cancellation and any
applicable penalties. Regent Seven Seas Cruises®
reserves the right to cancel any booking not fully paid
or deposited per the schedule or those without
passport details.
CANCELLATION POLICY
A 100% cancellation fee will be imposed as indicated
for non-appearance. Fare is defined as the full cost of
any cruise or air component purchased from Regent
Seven Seas Cruises®, excluding optional facilities and
services fees. Please refer to the full Terms and
Conditions of the Guest Ticket Contract for fees
relating to the cancellation of optional facilities and
services. Any refund due as indicated by the
cancellation fee schedule will be made after receipt of
written notice of cancellation. Cancellation notices
must be in writing and received by Regent Seven Seas
Cruises® no later than the day before cancellation
penalties are to be assessed. Guests who cancel within
the indicated periods are subject to the following per
person cancellation fees.
CRUISES 14 NIGHTS OR LESS
For cancellations made from the date of deposit to 121
days prior to cruise sail date, an administrative fee of
$100 per person for suite categories H-MS and 25% of
fare per person for the Regent Suite will apply. This
administrative fee may be converted to a Future Cruise
Credit redeemable on bookings made up to 12 months
after cancellation date and for travel any time.
DAYS PRIOR TO CANCELLATION AMOUNT
VACATION DATE PER PERSON
CATEGORY RS H-MS
Deposit Date–121 25% of fare $100*
120–91 50% of fare 15% of fare
90–61 75% of fare 50% of fare
60–31 100% of fare 75% of fare
30–0 100% of fare 100% of fare
*per person administrative fee
CRUISES 15 NIGHTS OR MORE
For cancellations made from the date of deposit to 151
days prior to cruise sail date, an administrative fee of
$100 per person for suite categories H-MS and 25% of
fare per person for the Regent Suite will apply. This
administrative fee may be converted to a Future Cruise
Credit redeemable on bookings made up to 12 months
after cancellation date and for travel any time.
DAYS PRIOR TO CANCELLATION AMOUNT
VACATION DATE PER PERSON
CATEGORY RS H-MS
Deposit Date–151 25% of fare $100*
150–121 50% of fare 15% of fare
120–91 75% of fare 50% of fare
90–76 100% of fare 75% of fare
75–0 100% of fare 100% of fare
*per person administrative fee
RESERVATION CHANGES
If a name substitution or removal is requested when a
booking is within penalty period, cancellation penalties
apply. Please refer to the Cancellation Policy section of
the Terms and Conditions for applicable charges.
Changes to airline tickets are subject to airline
approval, and any imposition of airline or other
cancellation fees are the responsibility of the Guest. If
a Guest wishes to change a booking from cruise-only
to include air travel arrangements after the final
payment date, Regent Seven Seas Cruises® will impose
a change fee of up to $150.00 per person. Bookings
cannot be converted from cruise-only to air/sea within
30 days of sailing.
INSURANCE
We highly recommend adequate personal and baggage
insurance and trip cancellation insurance to cover the
full purchase price of the cruise, including air and/or
land program costs. All trip cancellation policies will be
strictly enforced. No refund will be made for unused or
partially used portions of the cruise, air or land programs,
including shore excursions, except as specifically outlined
in the Guest Ticket Contract. Applications for insurance
are provided upon request. Insurance purchased
through Regent Seven Seas Cruises® is refundable up
until the point a booking is within cancellation penalty.
RegentCare Guest Travel Protection Program offers
$50,000 per person maximum coverage.
MEDICAL SERVICES
Our vessels are equipped with limited medical facilities
and staffed by internationally accredited medical
personnel. Customary Emergency Room fees and
charges apply for medical services. Guests needing
special services, including wheelchairs, motorized
scooters, oxygen therapy, etc., must advise Regent Seven
Seas Cruises® in writing at time of deposit. Please note
some ports of call may not be suitable for Guests with
limited mobility and may preclude debarkation with or
without the aid of a wheelchair or motorized scooter.
Regent Seven Seas Cruises® has the right to refuse or
revoke passage to anyone who, in its judgment, is unfit
for travel or whose comfort on board may be
compromised due to situations beyond the care that
can be provided by Regent Seven Seas Cruises®.
PREGNANCY, CHILDREN, INFANTS
& UNACCOMPANIED MINORS
Regent Seven Seas Cruises® cannot accept Guests who
will have entered their 24th week of pregnancy at the
beginning of, or at any time during, the cruise. Infants
must be six months of age as of the first day of the
cruise. For voyages that have three or more consecutive
days at sea, infants must be at least one year of age as
of the first day of the cruise. Guests traveling with a
young infant that does not meet the infant policy will
be denied boarding. No refunds or other compensation
shall be due from Regent Seven Seas Cruises® as a
result of the denial of boarding to an underage infant
or any accompanying Guests. Any Guest under the age
of 18 must be accompanied by and occupy the same
stateroom as an adult 18 years or older. Regent Seven
Seas Cruises® does not provide for the care,
entertainment or supervision of children.
TRAVEL DOCUMENTATION
All Guests must have passports valid for six months
following disembarkation and necessary visas when
boarding. It is the Guest’s responsibility to ensure that
they have all necessary documents to participate in
the cruise. It is the sole responsibility of each Guest
to obtain and have available the appropriate valid
travel and health documents for their chosen itinerary.
Regent Seven Seas Cruises® accepts no responsibility
for obtaining required visas or for advising Guests of
visa or other immigration requirements. Travel documents
are issued approximately 25 days prior to departure.